Delivery

At MODA Britain, we aim to ensure that every order arrives carefully and reliably, with a delivery experience that reflects the same level of consideration as our products.

Delivery Timeframes

Most orders are delivered within 2–4 working days.

Some items, including selected pieces within our watch collection, may require a longer delivery window of 10–20 working days. Where this applies, it will be clearly indicated at the point of purchase.

Delivery Charges

Delivery is charged at a flat rate of £6.99 across mainland UK.

Orders over £300 qualify for complimentary delivery.

For certain extended and non-mainland locations, additional delivery charges may apply. These are calculated automatically at checkout based on your postcode.

Delivery Areas

Additional charges may apply for deliveries to locations including:

• Scottish Highlands
• Northern Ireland
• Offshore islands
• Selected UK postcodes outside standard delivery zones

The final delivery cost will always be clearly shown at checkout before your order is confirmed.

Your Order

Orders are dispatched from our UK distribution network and are typically delivered via tracked services. Once your order has been shipped, you will receive a tracking reference to follow its progress.

As some items may be dispatched from different locations, larger orders may arrive in more than one delivery.

A considered process

Each order is prepared and handled with care to ensure it arrives in the condition expected. While we aim to meet all estimated delivery timeframes, occasional delays can occur due to factors outside of our control, such as courier networks or access restrictions.

Need assistance?

If you have any questions regarding your delivery, or require support with your order, our team is always available to assist.

MODA Britain Returns & Refunds Policy

Returns & Refunds

At MODA Britain, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Change of Mind Returns

You have the right to return most items within 14 days of receiving your order for a refund, provided:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • The item has not been assembled, installed or modified.
  • You notify us within 14 days of delivery that you wish to return the item.

Please contact us at info@modabritain.com before returning any item so we can provide return instructions.

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed.

Damaged or Faulty Items

We take great care to ensure products arrive in perfect condition. However, if your order arrives damaged or develops a manufacturing fault, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of any damaged packaging (if applicable)

Upon review, we will arrange one of the following:

  • Replacement product
  • Repair
  • Partial refund
  • Full refund

depending on the nature of the issue and product availability.

Delivery Damage

If your item arrives damaged in transit, please notify us within 48 hours of delivery.

Retain all packaging materials until the issue has been reviewed.

Failure to report transit damage promptly may affect our ability to make a claim with the delivery provider.

Made-to-Order & Special Order Items

Some MODA products may be made to order or specially commissioned.

Unless faulty or damaged, these products cannot be cancelled, returned or exchanged once production has begun.

Where a product is made to order, this will be clearly stated on the product page.

Natural Materials & Handmade Products

Many MODA products feature natural materials including:

  • Solid wood
  • Stone
  • Marble
  • Leather
  • Hand-finished surfaces

Natural variations in:

  • Colour
  • Grain
  • Texture
  • Pattern
  • Finish

are characteristics of the materials and should not be considered defects.

Each piece is unique and may differ slightly from product photography.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 working days.

Please note that banking providers may take additional time to reflect the refund in your account.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Clearance products
  • Bespoke or customised items
  • Made-to-order furniture
  • Gift cards
  • Items showing signs of use, assembly or installation

How To Request A Return

Please contact:

MODA Britain
Email: info@modabritain.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photographs (where applicable)

We will respond as quickly as possible with the next steps.

Our Commitment

At MODA Britain, we believe furniture should be designed to last. Every item within our collection is carefully selected for its quality, craftsmanship and enduring appeal.

If something is not right, we will always work with you to find a fair and reasonable solution.

Returns Policy Summary

Policy Details
Return Window You must notify MODA Britain within 14 days of receiving your order if you wish to return an item.
Return Condition Items must be unused, unassembled, in their original condition and returned in their original packaging.
Return Shipping Costs For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed by MODA Britain.
Faulty or Damaged Items Must be reported within 48 hours of delivery with photographs and a description of the issue.
Incorrect Items Please notify us within 48 hours of delivery if you receive the wrong item.
Made-to-Order Items Made-to-order, bespoke or customised products cannot be returned unless faulty or damaged.
Refund Processing Approved refunds are processed within 14 working days of receiving and inspecting the returned item.
Natural Materials Variations in wood grain, stone, marble, leather and hand-finished products are natural characteristics and not considered defects.
How to Request a Return Contact info@modabritain.com with your order number, reason for return and photographs where applicable.

Last Updated: June 2026